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Help Desk Software
ManageEngine ServiceDesk Plus
ServiceDesk Plus Beta ReadMe
New Features in Beta
Revamped Request List View (Combined Task View, Mark favorites, Re-size Columns):
Tasks in a request are easily accessible in single view now. Thanks to the combined list view.
Your favourite request filters can be prioritized at the top which makes you to quickly access the same.
Columns have now become flexible in request list view. They can expand or shrink according to your requirement.
Revamped Request history: Its now easy to drill down request history as it is revamped refreshingly.
Chat module integration: Now requester can chat with technician regarding any request and a new ticket can be created on one click from chat window
Option to refer the settings of one site for another site. Refer site follows the configured settings of another site that you choose. These settings can be made in related settings available under Admin >> Sites >> New/Edit Site.
Base delimiters can be configured under Admin >> Mail Server settings >> Delimiter. The base delimiter, by default is ## and delimiter for each module, by default is as follows: Request-RE, Change-CH, Problem-PB, Project-PJ, Solution-SO, Task-TA, PurchaseOrder-PO, PurchaseRequest-PR and Contract-CO.
Email reply from the parent request gets auto merged as conversation based on email header. By default this feature is enabled, and can be configured through Globalconfig database parameter. [Parameter=AppendOnRequestReferences].
Option to login to the mobile application using LDAP Authentication. If both LDAP and Local Authentication is enabled in your application, then entering either one of the passwords will allow you to successfully login to the application.
Option to sync the deleted requesters/technicians from Active Directory to SDP application. Once the sync is activated, it will show you a list of deleted requesters and technicians in the active directory from which you can chose to delete the users. You can also enable automatic deletion for requesters, so that when a requester is deleted in the active directory, the requester will be deleted from the SDP application as well after a sync.