The request details page has been given a UI revamp with the request information¿prioritized and neatly categorized to help users quickly access them.
Admin >> Incident Template >> Field and form rules.
Add files to a request by easily dragging the file into the drop area under Attachments.
Request >> Attachments.
Requests >> Request List view >> Attachment icon.
In the service request details page, pending (or unanswered) resources questions will not be displayed unless you edit the resource section.