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Help Desk Software
ManageEngine ServiceDesk Plus
ServiceDesk Plus Beta ReadMe
Broadcasting a message to all technicians.
Custom vendor configuration for sending SMS Notifications.
Easier value selection component introduced for all fields in Change request.
'All must approve' option, introduced for incident request under the Approval Configurations, can be used to mandate approval of all the approvers involved in a request. This option can be configured from any Incident template >> Work Flow Tab.
Introduction of 'Allow approval action for logged-in users only' helps to make sure only the intended users take approval actions. This option can be found in Self-Service Portal settings under the "Approval Settings" section.
Option to add attachments in the resolution of a request.
Now technician can view requester details and requests created by them during request creation.
Option to set the LocalAuthentication password as random or predefined, for users added through ActiveDirectory (AD), LDAP, Dynamic user addition and for users created via e-mail requests, from the UI itself. This can be found under Admin >> Users >> Active Directory/LDAP.
WebRemote feature helps in taking remote session of Windows machines.
It is fast, and does not depend on any browser plugin.
Since it is HTML5 browser based, remote to Windows machine can be performed from any OS/device.
This feature uses Microsoft RDP and does not require agents to be installed in the remote machine.
The remote sessions can be recorded and played back later.
The sessions recorded are captured under asset's history and request's notes section.
Limitation : Remote sessions to Windows 10 machines is not possible now and would be resolved in one of the immediate service pack as we upgrade to Jre 1.8.