Toll-free : 1-888-720-9500
Copyright © 2019 ZOHO Corporation. All rights reserved. |
For security reasons, few administrator functionalities are disabled for online demo. |
Help Desk Software
ManageEngine ServiceDesk Plus
Request Details Page Customization
Customize the Request Details layout by moving around the following:
Fields in the right panel
Resolution, Tasks, Worklogs, Approvals, Dependencies, Time Analysis, and History tabs
Description, Conversations, and Properties
Include multiple Service Level Agreements (SLAs) for service templates.
Create Field And Form Rules common to all incident/service templates.
Test your mail server settings by sending a sample email.
Customize the requester self-service portal by using the newly added themes.
Option to copy and change an existing incident template to a service template.
Option to inline edit the UDF options using the edit field pop-up under form customization.
Add a backup approver for an users to ensure seamless processing of approval actions even during the approver's unavailability.