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Help Desk Software
ManageEngine ServiceDesk Plus
ServiceDesk Plus Beta ReadMe
Add images to all available resources in the Service Template.
Under the Resource Management tab, you can now easily manage your resources; their availability, load and utilization, and task assignment.
My Assets Widget:
List all the assets associated with a user under My Assets widget in the requester self-service portal and allow the user to raise an issue related to those assets from there.
Reply Template Enhancements:
Admins can configure private and public reply templates. Also, technicians with view permission for requests can configure private reply templates under Quick Actions >> Manage Reply Templates.
Local Authentication Password Policy Configuration:
Configure and enforce a password policy for all users to ensure better security of the user data.
ServiceDeskPlus Application Cookies:
OPM / PMP menu:
Access Password Manager Pro and OpManager integrations right from the menu bar. Enable options in Admin >> Integrations.
Add tags such as engineering, development, printer, router, network issues, and the like to requests. Using tags, you can search requests in the global search and also draw up a list of similar requests, including service and incident requests.