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Help Desk Software
ManageEngine ServiceDesk Plus
ServiceDesk Plus Beta ReadMe
Add tags such as engineering, development, printer, router, network issues, and the like to requests. Using tags, you can search requests in the global search and also draw up a list of similar requests, including service and incident requests.
Reply Template Enhancements
You can now configure reply templates from the Quick Actions drop-down menu.
Mark the reply templates as public or private, thus providing access only for specific users.